General Terms and Conditions of Sale

1. General Provisions
By navigating in this area, the user accesses Gabriella Rivalta ( Browsing and submitting a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein. These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site Gabriella Rivalta in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 as amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/03) by: company Gabriella Rivalta S.r.l. head office: Strada Vecchia S.Anna, 52 - 15033 Casale Monferrato registered with the REA number: 156766 The user is required, before accessing the products provided by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase. The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which Gabriella Rivalta reserves the right to modify unilaterally and without notice. It is possible to use the site and thus access and purchase products provided by it in the following languages: Italian English
2. Object
These General Terms and Conditions of Sale govern the offer, transmission and acceptance of purchase orders for products on Gabriella Rivalta. They do not, however, govern the provision of services or the sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the seller, we suggest you check their terms and conditions of sale.
3. Conclusion of the contract
In order to conclude the purchase contract, you will need to fill in the form: the electronic purchase form and submit it following the relevant instructions. It will contain a reference to the General Terms and Conditions of Sale, images of each product and its price, the means of payment that can be used, the delivery methods of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the information on the right of withdrawal and the processing of personal data. The contract is concluded when the seller receives the purchase form, after checking that the data contained therein is correct. The buyer shall be obliged to pay the price from the moment the online order process is completed. This will be done by clicking on the button: conclude order at the end of the guided procedure. Once the contract is concluded, the seller takes charge of the order for processing.
4. Registered users
In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his/her personal data correctly and truthfully. Confirmation shall in any case exempt Gabriella Rivalta from any liability regarding the data provided by the user. The user undertakes to promptly inform Gabriella Rivalta of any changes to their data provided at any time. If the user provides inaccurate or incomplete data, or even if there is a dispute by the interested parties about the payments made, Gabriella Rivalta shall be entitled not to activate or to suspend the service until the relevant shortcomings have been remedied. At the time of the user's first request for activation of a profile, Gabriella Rivalta shall assign a username and a password to the user. The latter acknowledges that these identifiers constitute the validation system for the user's access to the Services and the only system capable of identifying the user, and that the acts performed through such access shall be attributed to him/her and shall be binding on him/her. The user undertakes to keep his access data secret and to guard them with due care and diligence and not to pass them on, even temporarily, to third parties.
5. Availability of products
Product availability refers to the actual availability at the time the purchaser places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, the products may be sold to other customers before the order is confirmed. Even after the order confirmation e-mail has been sent, partial or total unavailability of goods may occur. In this eventuality, the order will automatically be rectified by deleting the unavailable product and the purchaser will be informed immediately by e-mail. If the buyer requests the cancellation of the order, thereby terminating the contract, Gabriella Rivalta shall refund the amount paid within 14 days of Gabriella Rivalta becoming aware of the buyer's decision to terminate the contract.
6. Products offered
The offer is detailed at
7. Payment Methods and Prices

The price of the products shall be that indicated from time to time on the site, except where there is an obvious error. In the event of an error, Gabriella Rivalta shall inform the buyer as soon as possible, allowing the order to be confirmed at the correct price or cancelled. Gabriella Rivalta shall in any case be under no obligation to supply what is sold at the lower price erroneously indicated. The prices on the site are inclusive of VAT, they do not include shipping costs. Prices may change at any time. Changes do not affect orders for which order confirmation has already been sent. Once you have selected products they will be added to your shopping cart. simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed before payment. Payment can be made via: Paypal, Credit Card. The following credit cards will be accepted:

  • Visa
  • MasterCard
  • American Express
  • Postepay
8. Delivery

Gabriella Rivalta delivers to the following geographical areas: Italy, Europe and the Mediterranean Basin. Delivery shall take place as per the purchase form within the date indicated in the same, if no delivery date is specified, within the term estimated when selecting the delivery method and, in any case, within a maximum term of 21 days from the date of confirmation. If delivery is not possible, the order shall be sent to the warehouse. In that event, a notice shall specify the location of the order and the means by which a new delivery can be arranged. If you are unable to be at the delivery location at the agreed time, please contact us again to arrange a new delivery date. If the delivery cannot take place due to reasons beyond our control after 7 days from the date on which the order is available for delivery, we shall assume that we intend to terminate the contract. As a consequence of the termination, the amounts shall be refunded, including the costs of delivery to the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without undue delay and, in any case, within 14 days from the date of termination of the contract. Transport resulting from the termination of the contract may have additional costs that shall be borne by the purchaser. Shipping costs shall be borne by the purchaser and are explicitly highlighted when placing the order.

Shipping costs will be € 9.90 .

9. Passing the risk
The risks relating to the products shall pass to the purchaser from the moment of delivery. Ownership of the products shall be deemed to have been acquired upon receipt of full payment of all sums due in respect thereof, including shipping costs, or upon delivery, should this occur at a later date.
10. Warranty and Commercial Compliance
The seller is liable for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, pursuant to the provisions of Italian law. If the purchaser has entered into the contract as a consumer, i.e. any natural person acting on the site for purposes unrelated to any entrepreneurial or professional activity carried out, this warranty is valid on condition that the defect manifests itself within 24 months from the date of delivery of the products; that the purchaser submits a formal complaint regarding the defect within a maximum of 2 months from the date on which the defect was acknowledged by the purchaser; that the online return form is filled in correctly. In the event of non-conformity, the purchaser who has entered into the contract as a consumer shall be entitled to have the products restored to conformity free of charge, either by repair or replacement, or to obtain an appropriate price reduction or termination of the contract in respect of the disputed goods and the subsequent refund of the price. All return costs for defective products will be borne by the seller.
11. Withdrawal
In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to Article 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. In the case of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day period shall run from the date of receipt of the last product. The buyer who intends to exercise the right of withdrawal shall notify Gabriella Rivalta by an explicit declaration, which can be sent by registered letter with acknowledgement of receipt or by accessing the section: returns and refunds on the Gabriella Rivalta website and creating a file. The purchaser shall also exercise the right of withdrawal by sending any express declaration containing the decision to withdraw from the contract or alternatively by sending the standard withdrawal form, as set out in Annex I, part B, Legislative Decree 21/2014, which is not mandatory. The goods shall be returned to: Gabriella Rivalta S.r.l. Strada Vecchia S.Anna, 52 15033 Casale Monferrato The goods must be returned undamaged, in their original packaging, complete in all their parts and complete with the attached fiscal documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs. As provided for in Article 56(3) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the purchaser proves that he has returned the goods. The site will make the refund using the same means of payment chosen by the purchaser at the time of purchase. In the case of payment by bank transfer, and if the purchaser intends to exercise his or her right of withdrawal, he or she must provide the bank details: IBAN, SWIFT and BIC necessary for the refund to be made.
12. Data processing
The purchaser's data are processed in accordance with the provisions of the law on the protection of personal data, as specified in the section containing the information pursuant to Article 13 of Legislative Decree 30 June 2003 (Privacy Policy).
13. Safeguard Clause
Should one of the clauses of these General Terms and Conditions of Sale be invalid for any reason whatsoever, this shall not affect the validity of and compliance with the other provisions of these General Terms and Conditions of Sale.
14. Contact
Any requests for information may be sent by e-mail to the following address by telephone to the following number 0142 452324 by mail to the following address: Gabriella Rivalta S.r.l. Strada Vecchia S.Anna, 52 15033 Casale Monferrato
15. Applicable Law and Jurisdiction

These General Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of Italy, without prejudice to any different overriding mandatory rules of the purchaser's country of habitual residence. Accordingly, the interpretation, execution and termination of the General Terms and Conditions of Sale shall be subject exclusively to Italian law and any disputes inherent and/or consequent thereto shall be settled exclusively by the Italian courts. In particular, if the purchaser has the status of Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law.

These conditions were drawn up on 08/06/2021

Start chat
Hi, how can we help you?
Whatsapp Customised Puppies
Hello, thank you for your interest!
We will be happy to provide you with all the information you need to choose a portrait of your four-legged friend!